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The
following is a list of FAQ's (Frequently Asked Questions)
about domain names, web hosting and other applicable
information.
1- What is a
domain name?
Your domain name (your-domain.com) directs visitors to your
home page on the Internet. It can also be used as part of
your e-mail address. For example: sales@your-domain.com.
Domain names are the familiar, easy to remember names for
computers on the Internet (such as Domain.com). No two
parties can hold the same domain name simultaneously, yours
is completely unique. They correspond to a series of numbers
called Internet Protocol numbers (IP numbers) that serve as
routing addresses on the Internet. Domain names are used
generally as a convenient way of locating information and
reaching others on the Internet.
2- What
are valid characters for a domain name and how long can it
be?
Valid characters include letters, numbers, and hyphens. A
hyphen may not begin or end a domain name. Spaces and
special characters are not permitted in a domain name.
For example:
Domain.com (valid)
Do-main.com (valid)
-Domain.com (not valid)
doma&%n.com (not valid)
3- What
does it mean to "register" a domain name?
The Internet Domain Name System (DNS) consists of a
directory, organized hierarchically, of all the domain names
and their corresponding computers registered to particular
companies and persons using the Internet. When you register
a domain name, it will be associated with the computer on
the Internet you designate (DNS information) during the
period the registration is in effect. Click here for
instructions to update DNS information.
4- I
already have a domain name, how can I renew it at
Domain.com?
Renewal at Domain.com is simple, please visit "Renewal."
This process will not interrupt or effect your current
registration. You will be charged and credited for one "1"
year of registration ($35.00). The one year will be added to
whatever term you have remaining on the original
registration period.
5- Once
I have registered a Domain Name how do I Modify:
My DNS? - See A) below
Administrative, Technical, and Billing information? - See B)
below
To update information for an existing domain name, Click
Here to Log In with your ID and password, then click the
"Account Manager" button then the "Domain Manager" button.
(For security reasons Registrant information can only be
changed by the Registrar - see next topic).
A) Click the "Modify DNS Record" and choose the domain name
for which you wish to modify the DNS. In the "New Name
Servers" fields replace the existing information with the
new DNS you wish to use.
Note - The DNS information can be obtained from your web
host and must be exact.
B) Click the "Modify Contact Record" and choose the domain
name for which you wish to modify the Administrative,
Technical, or Billing information. In the "New Contact:"
fields replace the existing information with the new
information you wish to use.
6- How
do I change Owner/Registrant information if I sell or
transfer a domain name?
Our procedure is as follows: the current Owner/Registrant
and the new Owner/Registrant execute a simple form wherein
the current Owner/Registrant authorizes the Registrar to
make the transfer. That form is available upon request from
our support staff by using our Contact Us Form. Click Here
to request the Owner/Registrant Transfer form. Once we have
received the originally executed form, we will process the
transfer (typically within 5 business days). You are free to
transfer name ownership at any time according to this
procedure -- there is no "waiting period" for ownership
changes. Note, this service can only be performed on domain
names for which Domain Bank is the Registrar (a technical
parameter).
7- Will
my name and contact information be publicly available?
Yes. Information about who is responsible for domain names
is publicly available to allow rapid resolution of technical
problems and to permit enforcement of consumer protection,
trademark, and other laws. This information available to the
public on the Domain.com "WhoIs" site.
8- How
long does a registration last? Can it be renewed?
Currently an Owner/Registrant has the choice of 2,5, or 10
years for the initial registration period. Registrations
which originated through Domain.com can be renewed from one
to ten years at a time.
Prior to a domain names expiration Domain.com will e-mail
the administrative contact offering the option of renewal.
9- How
much does it cost to register a domain name?
Domain.com offers several different prices depending of the
term of registration you as the Registrant chooses. Please
check our Pricing Page for a more detailed list of prices.
10- When
do I have to pay for my domain name?
Before your domain name becomes active, you must provide a
credit card number. Billing takes place on our Secure Server
during the final step of the on-line domain registration
process.
11-
Someone else has registered my company's name as a .Com
domain name. What is the process for resolving my complaint?
All ICANN-accredited Registrars follow a uniform dispute
resolution policy. Under that policy, disputes over
entitlement to a domain-name registration are ordinarily
resolved by an expedited administrative procedure (called
arbitration) to allow the dispute to be resolved without the
cost and delays often encountered in court litigation. In
these cases, you can invoke the administrative procedure by
filing a complaint with one of the dispute-resolution
service providers listed at
http://www.icann.org/udrp/udrp.htm
12- What
do .COM .NET and .ORG domain names signify?
Anyone may register the .Com, .Net, and .Org extensions.
They are generic Top Level Domains (gTLD's) which are open
to public registration. The best way to brand your on-line
identity is to register your domain name in all three .Com,
.Net and .Org.
All domains are available for registration by Internet users
across the globe.
13- Do I
receive an e-mail address with my domain name?
Currently Domain.com does not offer any e-mail services for
domain names.
You receive e-mail with you Web Hosting account by signing
up by Clicking Here at ehostDomains Web Hosting.
14- Once
I have registered a Domain Name how do I get my site onto
the Internet? Does Domain.com provide web space?
When registering a domain name you do not receive any web
space on our servers. After you register your domain name
Click Here to obtain web hosting and easy to use web site
building tools and templates. If you choose to use our
Hosting partner www.ehostDomains.com then you can input
their DNS during the domain name registration process and
save having to modify your DNS at a later time.
During the domain name registration process you will be
prompted to enter either "Default" DNS or your own. If you
are going to sign up for a web hosting account with our
partner ehostDomains please enter the below DNS:
Primary Nameserver:
NS1.aryaregister.com
IP # 216.219.253.211
Secondary Nameserver:
NS2.aryaregister.com
IP # 216.219.254.10
15- I
have decided that I do not want the Domain Name I
registered. Can I get a refund?
Unfortunately we do not refund domain name registration fees
and the registration period can not be cancelled or
shortened. When the registration period is over you can
choose not to renew.
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